Refund Policy
Understanding your refund rights and our commitment to fair practices
At LearnZypp, we're committed to your financial education success. We understand that sometimes circumstances change, and we've designed our refund policy to be fair and transparent. This policy outlines the specific conditions under which refunds are available and the process for requesting them.
Eligibility Criteria
Refunds are available under specific circumstances within our established timeframes:
- Course access for less than 14 days
- Completion of less than 25% of course materials
- Technical issues preventing course access
- Duplicate purchases or billing errors
- Course content significantly different from description
Refund Timeframes
Different refund windows apply based on your situation:
- Full refund: Within 7 days of purchase
- Partial refund: 8-14 days after purchase
- Technical issues: Extended 30-day window
- Billing errors: No time limit for resolution
- Course updates: 14 days from notification
Non-Refundable Items
Certain purchases are not eligible for refunds under our policy:
- Completed courses (over 75% progress)
- Downloaded materials and resources
- One-on-one coaching sessions
- Certification exam fees
- Third-party service integrations
Processing Methods
Refunds are processed back to your original payment method:
- Credit cards: 3-5 business days
- PayPal: 2-3 business days
- Bank transfers: 5-7 business days
- Digital wallets: 1-2 business days
- Corporate payments: 7-10 business days
Refund Request Process
1
Submit Request
Contact our support team with your refund request and reason
2
Review Process
We review your request within 2 business days
3
Decision Notice
You'll receive our decision via email with detailed explanation
4
Processing
Approved refunds are processed within the specified timeframe
Important Considerations
Please note that refund requests require verification of your account and purchase history. We may request additional information to process your refund, including proof of technical issues or other supporting documentation. Fraudulent refund requests will result in account suspension and may be reported to relevant authorities.
For subscription-based services, cancellation does not automatically trigger a refund for the current billing period. Partial refunds are calculated based on unused service time and course completion status.
Need to Request a Refund?
Our dedicated support team is here to help you through the refund process. We aim to resolve all requests fairly and promptly.
Email Support
Phone Support
+1 (306) 791-8526
Mailing Address
1430 - 4909, 49 St, Athabasca, AB T9S 2B3, Canada